When you need to make a claim our aim is to make matters as easy for you as possible. We promise that any claim presented to us will be dealt with in a clear and straightforward way.

You will find our staff friendly, helpful and ready to answer any of your queries. We do not promise to know all the answers, but where we are unsure as to how to advise you, we will certainly find out.

Need to make a claim?

To notify us of a claim, or for information on an outstanding claim that we are dealing with, please call our experienced claims team on: 0845 310 6385

Outside of business hours your call will be diverted to our out of office messaging service. You will be asked to provide details of the incident and this will be e-mailed to one of our dedicated claims handlers, who will contact you as soon as possible to advise how to proceed with your claim.

Alternatively, click the button below to complete an online claim form:

We’ll tell you if we think that your claim is covered and then inform your insurance company immediately. We are here to assist you at every step of the way to ensure that your claim reaches a successful conclusion.

What to do if you have a claim...

• Please have your policy documents to hand
• If you have a theft or malicious damage claim contact the police and obtain a crime reference number