mydeposits is the only scheme authorised to operate throughout the UK and Channel Islands and we are looking for a Customer Service Advisor to join our Team to provide support for Scheme Members and answer enquiries.
We're looking for someone who is highly organised and has experience in working in a multi-channel contact centre environment, as you'll be working towards key performance indicators, Scheme Rules and other contact centre targets such as average handle time and after-call work.
You'll be passionate about delivering excellent customer service as you'll be responding to Agent, Landlord, Tenant and Interested Party enquiries through calls, Live Chat, post and email.
You'll be entering in data whilst speaking with customers, so you'll need to have an attention to detail and the ability to communicate clearly and precisely. As you'll be closely working with your teammates, you'll be a natural at working in a team, cooperating with others and building effective working relationships.
At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As an employee you will also benefit from a wide variety of high-quality in-house and external training.
We have a relaxed and friendly environment, and our dress code reflects this.