Property Insurance Support

What we're looking for:

We’re looking for someone with experience in an administrative or customer service role to join our Property team.  You’ll have a passion for delivering excellent customer service as you’ll be answering inbound calls and resolving queries.

Excellent attention to detail is a must as you’ll need to accurately enter data onto client records and complete this within the agreed service standards.

Experience in the property sector, especially the private rented sector will be useful but not essential, as will a basic understanding of the insurance or financial services industry. You’ll be a natural at working in a team and able to build effective relationships with clients, insurer partners, affiliates and other third parties.

Some of the things you'll get up to:

  • Processing new business, renewals, revised renewals, lapses (including issuing receipts) and mid-term adjustments
  • Managing client and departmental mailboxes
  • Preparing written responses to routine enquiries
  • Maintaining diary systems and providing first line telephone support where needed
  • Data entry for Insurer Bordereaux
  • Credit control support including contact parties for outstanding payments
  • As sector leaders in the private rented sector, we expect all teammates to keep up to date with what is happening in the property market generally

We'd like you to have:

  • proven experience in an administrative or customer service role
  • excellent attention to detail
  • great organisational skills with the ability to meet deadlines
  • the ability to adapt to different tasks at short notice and take initiative
  • enthusiasm to learn new skills
  • the ability to work in a team
  • a sound level of written and verbal communication along with good numerical skills
  • a good understanding of Microsoft Word and Excel

Benefits:

  • 23 days holiday + UK bank holidays
  • Life assurance
  • Private health care for you and dependents
  • Employee Assistance Programme, including GP Line, cashback for treatments, advice line
  • Season ticket loan
  • Rental deposit loan
  • Annual leave purchase scheme
  • As part of the HFIS Group, access to discounted personal insurance is available

At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As an employee you will also benefit from a wide variety of high-quality in-house and external training.

We have a relaxed and friendly environment, and our dress code reflects this.

Job Title

Property Insurance Support

Working options

Office-based with optional rotational remote working in line with divisional requirements

Working pattern

Full time

Working hours

37.5 (Monday – Friday)
hours per week

Reports to

Property Account Handler (Sales)

Salary

Up to £24,000, depending on experience

Job Listing Date

January 10, 2024
Share with others:

Job Title

Property Insurance Support

Working options

Based in
Office-based with optional rotational remote working in line with divisional requirements

Working pattern

Full time

Working hours

37.5 (Monday – Friday)
hours per week

Reports to

Property Account Handler (Sales)

Salary

Salary range
Up to £24,000, depending on experience

Job Listing Date

January 10, 2024
Share with others:

Job Title

Property Insurance Support

Working options

Based in
Office-based with optional rotational remote working in line with divisional requirements

Working pattern

Full time

Working hours

37.5 (Monday – Friday)
hours per week

Reports to

Property Account Handler (Sales)

Salary

Salary range
Up to £24,000, depending on experience

Job Listing Date

January 10, 2024

Job Title

Property Insurance Support

Working options

Based in
Office-based with optional rotational remote working in line with divisional requirements

Working pattern

Full time

Working hours

37.5 (Monday – Friday)
hours per week

Reports to

Property Account Handler (Sales)

Salary

Salary range
Up to £24,000, depending on experience

Job Listing Date

January 10, 2024
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Property Insurance Support

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Thank you for your application.
Our hiring team is currently reviewing all applications and if you are selected to continue through to the interview stage, our People team will be in touch.
Thank you again for taking the time to apply to this role at HFIS. Good luck!
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