Customer Service Advisor (Insurance)

What we're looking for:

As a Customer Service Advisor, you’ll be responding to all enquiries within agreed service levels making sure that a first-class service and the best advice is always delivered, so you’ll need to have excellent customer service skills with an excellent telephone manner.

This is a great opportunity for someone who has experience within the property sector, especially the private rented sector, but this is not essential.

Some of the things you'll get up to:

  • Handling a range of enquiries relating to our Total Landlord Insurance product
  • Actively developing and maintaining professional relationships with insurer partners, affiliates and other third parties
  • Making sure all documentation issued and actions taken fall within the agreed service standards and Financial Conduct Authority (FCA) regulations

We'd like you to have:

  • an excellent level of written and spoken English with sound maths skills
  • the ability to communicate clearly and precisely
  • excellent attention to detail, making sure high standards of quality are consistently maintained
  • the ability to work within a team environment and cooperate with team members, building effective working relationships
  • drive and self-determination with the ability to implement solutions to problems
  • the ability to plan and organise, making effective use of time and resources
  • sound knowledge of Microsoft Office packages and able to learn new systems and processes when needed
  • a basic understanding of insurance or the financial services industry is useful but not essential  

Benefits:

  • 23 days holiday + UK bank holidays
  • Life assurance
  • Private health care for you and dependants
  • Employee assistance programme, including GP line, cashback for treatments, advice line
  • Season ticket loan
  • Rental deposit loan
  • Annual leave purchase scheme
  • As part of the HFIS Group, access to discounted personal insurance is available

At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As a teammate you will also benefit from a wide variety of high-quality in-house and external training.

We have a relaxed and friendly environment, and our dress code reflects this.

Job Title

Customer Service Advisor (Insurance)

Working options

Office-based with optional rotational remote working in line with divisional requirements / Office based / Remote Working

Working pattern

Full-time

Working hours

37.5 (Monday – Friday)
hours per week

Reports to

TLI Department Lead

Salary

Up to £25,000, depending on experience

Job Listing Date

March 25, 2024
Share with others:

Job Title

Customer Service Advisor (Insurance)

Working options

Based in
Office-based with optional rotational remote working in line with divisional requirements / Office based / Remote Working

Working pattern

Full-time

Working hours

37.5 (Monday – Friday)
hours per week

Reports to

TLI Department Lead

Salary

Salary range
Up to £25,000, depending on experience

Job Listing Date

March 25, 2024
Share with others:

Job Title

Customer Service Advisor (Insurance)

Working options

Based in
Office-based with optional rotational remote working in line with divisional requirements / Office based / Remote Working

Working pattern

Full-time

Working hours

37.5 (Monday – Friday)
hours per week

Reports to

TLI Department Lead

Salary

Salary range
Up to £25,000, depending on experience

Job Listing Date

March 25, 2024

Job Title

Customer Service Advisor (Insurance)

Working options

Based in
Office-based with optional rotational remote working in line with divisional requirements / Office based / Remote Working

Working pattern

Full-time

Working hours

37.5 (Monday – Friday)
hours per week

Reports to

TLI Department Lead

Salary

Salary range
Up to £25,000, depending on experience

Job Listing Date

March 25, 2024
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Customer Service Advisor (Insurance)

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Thank you for your application.
Our hiring team is currently reviewing all applications and if you are selected to continue through to the interview stage, our People team will be in touch.
Thank you again for taking the time to apply to this role at HFIS. Good luck!
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